- Experience casework methods and techniques (including information/referral, assessment, interviewing, client advocacy, resource utilization).
- Experience working in a human and social services setting, interview customers to obtain information, and eligibility determination.
- Community resources serving the needs of agency applicants and clients.
- Investigates reports, Interpreting policies, procedures, and State and Federal laws and regulations about elderly abuse, long term service care, and support.
- Ability to apply laws, rules, policies, or procedures to participants.
- Ability to maintain confidentiality of agency or client records.
- Communicating effectively, on a one-to-one basis and in groups, to provide information and advise or give assistance.
- Monitors progress, needs, and makes necessary modifications to the client's case plan.
- Experience providing case management services for human/social service programs in bilingual Vietnamese/English.
- Visits client's home or facility to get, verify, and exchange information.
- Knowledge of local resources and experience referring individuals and/or families to community resources or other agencies.
- Experience preparing and maintaining written narrative documentation of the activities concerning individual client cases.
- Experience working in a human/social service setting, interview customers to obtain information, and determine eligibility.
- Leveraged case management tools to help interdisciplinary teams achieve optimal outcomes.